February 02, 2010

Always Great Customer Service at Portfoliositez!












I love, love, love the gang at Portfoliositez.com! I just upgraded to their new Jackson template and it's so cool!! There are so many advanced settings I haven't even gotten into half of them! I have to admit, I was getting pretty bored with my previous template, Dorthea. It worked, did it's job but I needed some freshening up on my site. I have been following Portfoliositez on Twitter and saw before the holidays that they were planning on a few new templates after the first of the year. The day Jackson was released, I signed up!

These guys are great. I purchased the upgrade on Friday and they had it posted to my site by Tuesday. I hit a few snags, probably more user error than anything else, and my support tickets were answered within 24 hrs (even on the weekend I got answers!). Every problem I had they had a solution or they checked and made the back-end fix for me. So in just over a week I was able to go live with the new site. It would have been quicker, but I was dragging my feet on re-sizing images for the galleries.

Some things I love about this new template - bigger photos!!! My last template the photos were what seemed like half the size of the new template. Plus this template re sizes based on the width of the viewer's monitor. So if they've got a giant screen - it fits, if they have a tiny laptop, it fits! You can directly link to each page in the flash website - which is fantastic if I'm blogging about something and what to direct my readers directly to that gallery! There is also a video option which I haven't had the chance to use yet. They also include a shopping cart, but since I already use PhotoCart and I'm happy with it, I can't give you details on the cart. With all the updated features and options I'm also hoping that the Jackson template will improve my SEO as well.

I HIGHLY suggest Portfoliositez for website templates. In the over two years I've been with them and the three template changes I've never had any problems and their CS is top notch! Be sure to check them out, they will be releasing more new templates in the next few weeks. Best part, when you become a customer, it's very inexpensive to change templates if a new one comes out that you love more than your current!!


Full Disclosure: commission on sale via my link.

5 comments:

Anonymous said...

What is the back-end like for rearranging the photos in each gallery?

I haven't updated my galleries in my template (from a certain cool-colored domain) in 2 years because the back-end is a royal pain in the patootie.

Neil Creative said...

I love the back end. Very user friendly! I haven't used that "other" company to compare it.

As for the image galleries. You can go into each gallery and select multiple images to upload from one folder on your computer. Want to change the order, just drag images to rearrange. I'm sure if you contact them, they could show you screen captures of how it's setup (not sure that I would be "allowed" to post those on here) or even they may have a sample site you could access.

Everything is very spelled out in the back end for text sections, images, splash page, videos, shopping cart.

Anonymous said...

Thanks Danielle. I think I'll look into that.

Jennifer Garbett said...

Hi Danielle,

I am a previous customer of your design work (when you sold it) and also a photographer. I was looking for a new website to make in addition to my current blog and really appreciating professionals in the industry that have referrals for products they've already had success with. I looked into this one based on your referral. It looks like a really decent option that I'm very seriously considering. I did contact them already and have seen their sample sites...right now I'm just not totally sold on the "shopping cart" feature. Would you mind just responding or emailing (jen@photojenic.net) to tell me if you use this and if it's a smooth run for you? Do you host your images on your own site? Is it possible to view one of your customer galleries just to see how the images come up?

Thanks for your reviews, I find them very helpful and enjoy that photographers in this industry can depend on each other for product reviews!!

mrundbaken said...

I recently had a problem with Portfoliositez. I found glitches in some pages, and I just don't have enough time to keep contacting tech support so I asked for a partial refund. They politely informed me that since my thirty days have passed, I can no longer get a refund! Not good customer service in my opinion. A customer says they want a refund because something doesn't work or fit with what they need and a refund is denied. $200 down the drain!